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Dear Sir, I am writing this letter to describe the ……. I’ve been having with one of your products.
I am referring to your lawnmower ……. in the catalogue as ‘Supercut’.
To begin with I would like to take ……. over the name itself.
‘Super’ to my mind suggests ……., which it does not possess.
‘Cut’ I should have thought was an essential ……. of any lawnmower.
Unfortunately this does not ……. to ‘Supercut’.
The first time I tried to use it, your lawnmower simply ……. over the grass but did not cut it.
……. the grass was flat but it was still as long as when I had started.
What I would like you to do is to pay me ……. my money and take ‘Supercut’ away.
Finally I want someone to come and cut my grass at your ……
Yours faithfully, Herb Grass.